Frequently asked questions about Level

Level is ending its primary program: the physical distribution of printed education and workforce development modules for people in prison. Family members and supporters are no longer able to enroll incarcerated loved ones in Level's prison education program.

The program is no longer financially sustainable. We have not been able to secure the ongoing funding needed to continue developing content, printing materials, distributing them to people in prison, and troubleshooting the facility restrictions that can prevent materials from being delivered. We have pursued every angle we know of, and we are heartbroken to end it.

No. This is not the decision we wanted to make. Our team cares deeply about this program, our learners, and the families and supporters who have made this work possible.

We are committed to serving existing incarcerated learners through July 31, 2026. Through that date, we will continue to communicate with sponsors about modules delivered and certificates earned.

No. Enrollment is now closed. Family members and supporters can no longer enroll incarcerated loved ones in Level's prison education program.

We will keep our website active, including online digital versions of the certificates learners have received. Sponsors and learners can use the eight-character certificate numbers on the Certificates page to download and print certificates. Sponsors and learners may also continue logging into the website using their phone number or email to view completed modules and certificates earned.

We are working to make our education modules available under an open Creative Commons license, so that other organizations can use, distribute, and adapt them. We do not have a specific date to announce yet.

We are continuing work on our offline AI career mentor project and building a community of distribution partners for it. We do not have a specific launch date or timeline to share yet. We will share more when we are able.

The future shape of Level is still uncertain. We are ending our primary printed distribution program, continuing to serve existing learners through July 31, 2026, working to make our educational content available for others to use, and continuing work on the offline AI career mentor project. Beyond these clear commitments, we are not making promises we cannot guarantee.

We are not aware of another program that provides the same service. Some facilities may have their own education programs or other available resources, so it may be worth asking at your loved one's facility.

Programs like this require active community support. People can help by donating, volunteering, partnering, voting, advocating, and helping others understand why education for people in prison matters – and why complex social problems require sustained support, not just good intentions.